Reputation Management, Reviews, Critics and Yelp

Controlling the Conversation About Your Business

With a few keystrokes and the click of a mouse, anyone can impact your business’s online reputation quickly and easily. While positive reviews are always great to receive (or to find elsewhere), a few negative reviews showing high in the search results can quickly become a PR nightmare. KME’s online reputation management services work to cultivate and share the positive, truthful reviews, while mitigating the potential damage caused by false or negative exposure.

Social Media’s popularity is due in part to the ability users have to share their thoughts about products and services. Our reputation management specialists take full advantage of all that social media has to offer when it comes to your business’s online presence. Are consumers tweeting about you? Do you have positive reviews from happy customers but don’t know how to use them to help your business grow? Have you lost business due to a few negative reviews that seem to show up everywhere? Fulcrum can help. We take a two-pronged approach to reputation management, simultaneously working to augment that which is positive while working to downplay that which isn’t.

We know that you’ve worked hard to gain the trust of your customers, and all too often all that hard work can be undone with one negative review. Don’t leave your digital reputation to chance, let the experts in online reputation management work for you.

Yelp is a particular concern – in that it’s a very controlled and impossible to manipulate community. Bad or absolutely illegitimate reviews really can’t be stopped or fixed. There are many actions you can take, but need careful management, attention and will require time.

Reviews and testimonials are really great – but only if they’re seen, and indexed appropriately. We can make this happen; beware the site or service that pops up claiming all kinds of SEO and conversion benefits – let us help you check ‘em out.

Read more about Washington DC and Northern Virginia Online Reputation – 5 Basic Elements.